When your customers get pissy at your service, piss them off more -- that will help

What is up with the TTC union and (some of) the staffers? Apparently, TTC workers, while not being encouraged -- but certainly not discouraged -- by their union, are thinking of a work-to-rule campaign in response to patrons being pissed at the disservice they've been getting (all prompted by the sleeping TTC worker photo). Are these people so clueless that they're not figuring it out? You don't piss off your customers. We, the riders of the TTC trains and buses, are the reason you go to work. We're the reason you get paid. We're the pockets that fund it all. This is a case of the pissed off staffers taking the public for granted. We're not here to serve you -- it's the other way around!

I've met some of these TTC workers. You're the lady in the booth that was anything but helpful when I tried buy tokens from you. I'm sorry, I was out of the country in December -- when I came back, I had forgotten that tokens were not for sale yet, and only tickets were being sold. If I was regularly using the TTC through December, I would have remembered this. In other words, I was no different than an infrequent TTC rider -- or one who had never used the TTC before. Your response of, "No tokens" was not helpful. When I realized, and asked for tickets, your next response of, "Sure," without moving from the riveting article you were reading in the newspaper, was equally unhelpful. You continued with this attitude and dragged out what should have been a short and pleasant experience, into one that was long and painful. Why? Why does the TTC allow a driver who swings from one mood to another to drive their buses? He sometimes take the 25 route. The jerk embarrasses people. He's yelled on patrons every time I've been on the bus he's driving. I've even heard him commenting, "Learn to speak the language if you're going to come to this country." WTF?

The assholes who work for the TTC -- and yes, there are many of them -- put the good TTC workers -- and thankfully, they outnumber the assholes -- to shame. They are a disservice to the good TTC workers who ply their routes day-in and day-out, putting up with irate passengers and "13 and 14-year-olds that feel that they have an entitlement," with a constant smile and a positive attitude. Those drivers, ticket agents and other personnel, work hard to make the TTC a good public service. But the assholes take it away instantly. The union should be representing the staffers with great customer service, as well. They should not defend the assholes. You defend the assholes, and you put the public in a position to label all workers bad. We don't want to do that. And you shouldn't want us to do that. If you want us to defend you, then stand up and say that the assholes who give bad service and abuse the public, shouldn't count on the union to back them up. When you don't do that, you make yourself no different from them -- you're just another asshole that the public needs to contend with.

in reference to: TTC work-to-rule pitch fizzles - thestar.com (view on Google Sidewiki)

Thanks for the link, NM.