Retail Technology Study [PDF]

RIS News and Gartner have completed their 14th annual technology study of the retail industry. The study polls the retail industry and compares the findings with past technology trends to give a view of how the industry invests in and employs, technology. The study concludes that for the first time, "retailers are linking technology with core business processes and making capital investment based on a fully aligned strategy." This "new era of alignment indicates the role of the CIO and the corporate view of technology continue to grow in importance." Other key conclusions that emerge from the data include:
  • Real-time retailing is gaining importance
  • IT budgets will continue to grow
  • POS upgrades remain a focus for stores
  • Self-checkout will emerge in new retail markets
  • Stored-value cards are reaching maturity
  • RFID continues to gain momentum.

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