IT Outsourcing Another article from the Retail Council of Canada, regarding the outsourcing of IT. While decisions are not complicated for outsourcing of commodities, they can be for the outsourcing of business processes. The article suggests that it's easier to outsource areas that are not customer facing, and less so for those areas that directly touch customers. The gist of which is: if it's a competitive advantage to your business, don't give it to someone else to run.

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