Xerox: Lean Six Sigma

Click for a book on the topic!I loved this quote from Xerox's John Laing -- "We've moved from being consciously incompetent to consciously competent." He's talking about Xerox's adoption of Lean Six Sigma -- a combination of the GE's Six Sigma rigor with the lean manufacturing processes of Toyota Motor Corp. Xerox went down this path when they brought in GE Capital to help bring their billing processes under control -- believe it or not, Xerox, the "document company" was having troubles managing their own documents.

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